Returns & Exchanges

At Planet Organic, we want you to be completely satisfied with your organic essentials, which is why we offer a straightforward return process for any unopened or damaged goods within 14 days of delivery. Due to health and safety regulations, we cannot accept returns on perishable items unless they are faulty or arrive damaged.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, in their original packaging, and within the 14-day return window; please note that fresh produce and chilled goods are non-returnable.

• 2.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the return, including photos if the item arrived damaged or defective.

• 3.
  Package Your Items

  Securely pack the products in their original shipping box to prevent damage during transit and include a note with your order details inside.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process a refund to your original payment method within 5 to 7 business days.